YouTrack

Requires Access

Content on this page is only applicable to those who have access to our YouTrack system.

Please contact Support to inquire about YouTrack and personalised support.

YouTrack is our online support platform used to handle clients' requests and track their progress.

User Guide First

Please use the search in this user guide first before submitting a support ticket to avoid duplicating requests and save time

To go to YouTrack click here, opens in a new window (opens new window) or use the Report an Issue link at the top menu.

Log In

To log in use credentials supplied to you. If you do not have it or lost access please use the previous page to contact a relevant person.

Search

YouTrack has it's own built in search bar to search for already submitted tickets. Please make sure to use it before creating a new ticket to avoid duplicating requests and save time.

Duplicating requests will not speed up resolution.

Submission

Submitting a new ticket is fairly straight forward process but we do kindly ask you to follow these guidelines:

• Please describe current state and expected result in detail;

• Accommodate your request with screenshots, where applicable;

• Avoid including multiple unrelated inquiries in a single ticket, better create separate ones;

• If it is a bug report please describe previously completed steps/actions that led to an error;

• If you are using generic credentials to submit this ticket please also specify council and your name in the Description field.

Assignee

Please assign your ticket to the right person using the Assignee field on the right for faster resolution.

• Max Valetov - for any frontend related inquiries;

• Prasanth Narayana - for any backend related inquiries;

• Tom Fischer - for management and any other inquiries.

You do not need to modify any other fields. When done, just click the Create button.

Tracking

If you have access to the email address that is attached to account that you are logged in with, then you will receive an email every time there is an update on the ticket.